Corona Virus Update

LOBBY CLOSED
ESSENTIAL TRANSACTIONS
BY APPOINTMENT ONLY

MARCH 25, 2020

Here to Help When You Need Us
The health and safety of members and employees remains to be our top priority. We urge everyone to continue following Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines. By working together, we will stay safe, healthy, and ready for the better days to come.

Service Continues Through Shelter In Place Order
Out of an abundance of caution, our lobby is closed to walk-in traffic. We’re still here to assist you remotely, or by appointment, with your transactions so you can focus on what matters most, taking care of your family and yourself. Please continue to use Online Banking and Mobile Banking to check your account balances, make transfers, pay bills, deposit checks and more. You can also call or email us when you need additional assistance.

We Have the Financial Strength to Endure
Please be assured that we have activated our business continuity plan and remain prepared for unfortunate times like these. Mission City FCU has the financial strength to endure. In addition to that, your account is insured up to $250,000 by the NCUA and is backed by the full faith and credit of the United States.

To Our Members
Congratulations to the Mission City FCU membership for effectively pivoting to remote banking. We’re in this together, and as a community we are making tremendous strides toward successful shelter in place methods. Through these times, as always, we are committed to serving your financial needs, listening to your concerns, and offering solutions.

Helpful Links


MARCH 17, 2020

Dear Members,

At Mission City Federal Credit Union, the health and well-being of our members, volunteers, and employees is our highest priority. We understand that this is a time of great uncertainty and concern. The situation is evolving, so we are regularly monitoring information from the Center for Disease Control and Prevention in order to take the appropriate steps to operate as safely and effectively as possible while still providing service to you.

To that end, we strongly encourage those of you who frequently visit our branch to instead use our digital tools and mobile services for self-service banking whenever possible. You can access your accounts online or by using our mobile banking app or you can call us at (408) 244-5818 for assistance. If you have never enrolled in online access, or haven’t accessed it for an extended period of time, you’ll need to request access by phone or by email at memberservices@missioncityfcu.org.

At this point, our branch remains open. We are taking diligent precautions to keep all work areas clean and disinfected. Should there be any changes to branch access, including closures, updates will be posted here. If you find yourself in need of an alternative, you can visit one of our Shared Branches.

This is a fluid situation that we will continue to monitor in order to keep you safe. Thank you for your understanding and trust that we will work through this together.

David Waterman
Chief Executive Officer
Mission City Federal Credit Union

1391 Franklin Street,
Santa Clara, CA 95050

Phone: (408) 244-5818
Toll Free: (888) 361-1894
Fax: (408) 244-9390
Email: memberservices@missioncityfcu.org

Debit Card Lost/Stolen Hotline: (800) 472-3272

Visa Credit Card Lost/Stolen Hotline: (800) 325-3678

Routing Number: 321177447

NMLS # 490777

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